Civil Liberties Intake Program Manager (San Francisco)
Location: San Francisco
Posting Date: July 18th, 2019
The ACLU of Northern California (ACLU-NC) seeks an organized and knowledgeable Civil Liberties Intake Program Manager who thrives in a dynamic, fast-paced, non-profit advocacy organization, while communicating effectively and skillfully handling a range of responsibilities in rapidly changing environment. This position reports to the Legal Policy Department Manager.
You are a problem-solver who is passionate about civil liberties. You have experience managing others and thrive in environments where you are the go-to person to resolve questions and implement next steps. You carry yourself in a professional manner and manage stressful situations with grace, good judgment, and poise.
The Civil Liberties Intake Manager position is responsible for management of the ACLU of Northern California’s Civil Liberties Intake Program, which includes actively managing the intake database, directly supervising 10-15 volunteer intake counselors, and overseeing the screening and response process to more than 3,000 annual requests for legal assistance.
About the Organization
The ACLU-NC is an affiliate of a nationwide, non-profit, non-partisan organization dedicated to the defense and expansion of civil liberties and civil rights. For most of the last century, it has been at the heart of many of the most major – and sometimes controversial – struggles for civil liberties and civil rights in our state. Our mission is to ensure that Constitutional rights don’t just exist on paper, but are protected in practice. As we move into a new era and face dangerous policies that threaten our civil rights and civil liberties, we remain dedicated to confronting these issues and defending the progress we have made. We must use our decades of experience in impact litigation, legislative advocacy, and fearless organizing to fight these un-American policies and protect our most cherished rights and freedoms. We are the resistance. Join us.
Duties & Responsibilities
Manage the Civil Liberties Intake Program:
- Supervising intake counselor volunteers who process requests for assistance received by phone, email, and mail;
- Reviewing and assessing escalated requests for assistance, distinguishing complaints of interest from ones with which the ACLU cannot assist;
- Serving as the point of contact between intake counselors and attorneys/staff, and managing intake counselors’ workflow to ensure seamless, accurate and timely processing of requests;
- Investigating selected civil liberties complaints; engaging in factual development and basic research related to those complaints;
- Driving project plans to implement and support the intake process, including working closely with IT and external consultants to automate intake systems and maintaining the department’s Salesforce database;
- Compiling and cataloging all intakes to ensure that records accurate, up-to-date, and well-organized; aggregating and analyzing intake data to prepare quarterly and annual trend reports;
- Maintaining and updating referral information and know-your-rights materials;
- Actively recruiting and hiring volunteers and leading volunteer orientation and training sessions;
- Actively recruiting and developing the Spanish language intake line; and
- Monitoring, evaluating, and implementing improvements to the program.
Education / Experience: Prior experience supervising volunteers preferred.
Required Skills / Competencies:
- Ability to stay organized and manage time effectively
- Enthusiasm for managing volunteers
- Excellent oral and written communication skills
- Dependable, punctual and able to maintain a high level of confidentiality
- Solutions-oriented approach, with a willingness to take initiative
- Ability to work both independently and as a team member
- Ability to manage and prioritize competing deadlines simultaneously
- Capacity and willingness to work in an environment that encourages and includes individuals from diverse backgrounds and conflict-resolution styles
- A commitment to the mission and values of the ACLU of Norther California, and to racial justice and civil rights issues and an understanding that these issues are central to overall protection of civil liberties.
Preferred Skills / Competencies:
- Fluency in Spanish
- Experience in public interest or social justice advocacy work
- Experience in project or personnel management, in any field.
- Proficiency in working with spreadsheets, databases or case management software
- Familiarity with Outlook, Microsoft Word, Excel, etc.
Competitive compensation is commensurate with experience. Excellent benefits include four weeks paid vacation in addition to 14 office holidays; medical, vision and dental insurance for staff members, their dependents and spouse or domestic partner; life and long-term disability insurance; and, 401(k) plan with employer match. Starting salary range is $26.44-$30.77 an hour.
Applications will be accepted until the position has been filled. We encourage you to apply as soon as possible as we will be evaluating applications on a rolling basis. Applications must include (1) resume, and (2) a list of three references. Applicants concurrently applying to any other position with the ACLU should state what other position they are applying for in the cover letter. Please submit your application online at : https://boards.greenhouse.io/aclunc/jobs/4363601002
The ACLU-NC is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please e-mail email@example.com. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.
The ACLU of Northern California advances equity and inclusion in the workplace by providing equal employment opportunity to support a work environment free from discrimination on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age (over 40), sexual orientation, military and veteran status, and any other basis prohibited by law. The organization also provides reasonable accommodations for qualified applicants and employees with disabilities. This equal employment opportunity policy applies to all aspects of employment, including recruitment, selection, advancement, training, problem resolution, and separation from employment. Through this policy, the ACLU-NC strives to establish and maintain an equitable and accessible work environment that is free from discrimination and supportive of a workforce that reflects the rich diversity of our communities and the people we serve.