Donor Services Specialist
Location: San Francisco, California
Application Deadline: Monday, Feb. 5, 2018
The American Civil Liberties Union of Northern California (ACLU-NC) seeks a motivated, organized, and capable Donor Services Specialist to join our Development Department. The position is based in our San Francisco office and reports directly to the Development Operations Manager.
You strive for excellent customer service in all of your work. You are a self-starter who can prioritize and manage multiple projects with competing deadlines while keeping an eye on the details that matter. You are comfortable in a support role and successfully manage up by asking the right questions and taking initiative in completing tasks. You adapt quickly to changing priorities and are comfortable working both independently and collaboratively on a team. You work well under pressure in a busy, bustling environment, and you are professional at all times with strong oral and written communication skills. You treat every person with whom you work with dignity and respect, and you actively work to foster an equitable and inclusive experience for donors, staff, and other partners in your work.
You are responsible for processing philanthropic gifts and providing donor services support. As part of the Donor Services team, you are the frontline team member who responds promptly to incoming donor communications while providing best-in-class customer service to ensure donors are acknowledged and appreciated by the ACLU-NC for their philanthropic support. You are responsible for providing top-notch administrative support to the Development Department, including being an extra hand in event planning, preparing printed materials for department meetings, and organizing files or creating innovative and efficient systems of organizing that improve the department’s workflow and communication. Your work helps to maximize opportunities to develop, strengthen, and steward relationships with the donors who make the ACLU’s work possible.
About the organization
The ACLU-NC is an affiliate of a nationwide, non-profit, non-partisan organization dedicated to the defense and expansion of civil liberties and civil rights. For most of the last century, it has been at the heart of many of the most major – and sometimes controversial – struggles for civil liberties and civil rights in our state. Our mission is to ensure that constitutional rights don’t just exist on paper, but are protected in practice. As we move into a new era and face dangerous policies that threaten our civil rights and civil liberties, we remain dedicated to confronting these issues and defending the progress we have made. We must use our decades of experience in impact litigation, legislative advocacy, and fearless organizing to fight these un-American policies and protect our most cherished rights and freedoms. The Donor Services Specialist is a critical member of a sophisticated and growing Development program. Join us.
Duties & responsibilities
Process gifts and pledges, and produce acknowledgement letters, review donor acknowledgement letters for accuracy and other action items that require follow-up;
Manage pledge tracking and fulfillment cycle;
Respond to and triage donor services-related issues, including answering questions from donors about how to give and from the public on a range of general issues;
Organize electronic and hard copy donor files, ensuring that constituent and donor contact information and interactions are consistently updated, accurate, and easily retrievable;
Produce mailing lists and other database queries;
Merge, prepare, and produce invitations, letters, and labels for donor events, including producing in-house mailings, coordinating mailings with outside mail-house, etc.;
Provide on-site logistical support for donor engagement events;
Provide administrative support to Development department staff; and
Other tasks and duties as assigned to advance the ACLU mission.
Two years of experience in customer service role;
Proven ability to handle challenging and sensitive customer services issues professionally with grace, tact, and diplomacy;
Exceptionally strong project and time management skills, including demonstrated capacity to manage and prioritize competing projects and complete assignments under deadlines;
Solution-oriented approach, including the ability to work independently as well as collaboratively, and demonstrated willingness to take initiative while juggling several priorities all with readiness, optimism, and calm under pressure;
Strong verbal and written communication skills, including excellent interpersonal skills to work with donors, staff, and volunteers with different backgrounds and life experiences;
Excellent judgment, dependable, punctual, and able to handle confidential information with discretion; and
Proficiency with Excel, Microsoft Word, Outlook, Adobe Acrobat, PowerPoint and other Office programs, including competence with mail merge and spreadsheets
Experience with Salesforce or other donor database applications; and
Experience working in the non-profit or philanthropic sectors.
Competitive salary is commensurate with experience. Excellent benefits include four weeks paid vacation in addition to 14 office holidays; medical, vision and dental insurance for staff members, their dependents and spouse or domestic partner; life and long-term disability insurance; and, 401(k) plan with employer match.
Applications will be accepted until 11:59 p.m. on Monday, Feb. 5, 2018. Applications must include (1) a cover letter, (2) resume, and (3) a list of four references. Applicants concurrently applying to any other position with the ACLU should state what other position they are applying for in the cover letter. Please submit your application in PDF format to the attention of Donor Services Specialist search online at: https://aclunc.recruiterbox.com/jobs/fk0ft17.
The ACLU of Northern California advances equity and inclusion in the workplace by providing equal employment opportunity to support a work environment free from discrimination on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age (over 40), sexual orientation, military and veteran status, and any other basis prohibited by law. The organization also provides reasonable accommodations for qualified applicants and employees with disabilities. This equal employment opportunity policy applies to all aspects of employment, including recruitment, selection, advancement, training, problem resolution, and separation from employment. Through this policy, the ACLU-NC strives to establish and maintain an equitable and accessible work environment that is free from discrimination and supportive of a workforce that reflects the rich diversity of our communities and the people we serve