Volunteer Civil Liberties Intake Counselor
This is a volunteer opportunity available in the ACLU Foundation of Northern California’s Legal-Policy Department.
About the organization and the department
The mission of the ACLU Foundation of Northern California (ACLU-NC) is to be an enduring guardian of justice, fairness, equality, and freedom, working to protect and advance civil liberties for all Californians. This position offers a unique opportunity to be at the heart of the Legal-Policy team which pursues cutting edge impact litigation and promotes policy change in order to defend and expand the civil liberties and civil rights guaranteed by the Bill of Rights and the California Constitution.
Intake Counselors support the Civil Liberties Intake Program by processing requests for assistance, distributing know-your-right materials, etc. The Intake Counselor position is supervised by the Litigation Assistant & Intake Program Manager.
- Answering phone calls received through our English-language and Spanish-language Civil Liberties Hotline;
- Conducting initial interviews with the callers, including writing clear and complete notes during the call and presenting relevant matters in a concise manner;
- Reviewing and evaluating written requests for assistance, including mail and online complaints; and
- Working within web-based database to enter data, as well as catalogue data within the system.
The ACLU-NC values equity and inclusion and encourages a diversity of candidates from various backgrounds to apply.
Individuals joining the Legal-Policy Department team as a Volunteer Civil Liberties Intake Counselor must have the following skills and qualifications:
- Strong commitment to and enthusiasm for the mission of the ACLU of Northern California;
- Exceptional ability to stay organized and to manage their time and competing priorities efficiently;
- Willingess and flexibility to adapt in a fast-paced environment;
- Exceptional oral and written communication skills;
- Strong computer proficiency, particularly in using Microsoft Word and Outlook, and demonstrated ability to learn web-based database; and
- Highly organized and careful attention to detail.
Helpful but not required skills and qualifications include
- Bilingual in English and Spanish;
- Some familiarity with state and federal court systems and legal administration; and
- Experience working with non-profit or advocacy group(s);
Time commitment & benefits
We require a minimum 4-month commitment of at 8 least hours a week. This is an unpaid position.
Send a resume and cover letter to Danielle Flores at email@example.com. The cover letter should include why you are interested in volunteering, and what your availability looks like.
The ACLU-NC is proud to be an affirmative action employer. All interested individuals, including people of color, women, persons with disabilities and persons who are lesbian, gay, bisexual, transgender or intersex are particularly urged to apply.